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Terms & Conditions

YotoGear Store accepts orders only on the basis that you have read and understood our terms and conditions.


THE LAW REGARDING AIRSOFT BB GUNS

From 01/10/2007 the laws regarding Airsoft guns have changed for the UK. Under the VCRA Bill 2006 it is illegal to buy or sell an Airsoft gun to anyone under the age of 18 years. Under Section 36 of the V.C.R Act it is a criminal offence to alter the appearance or paint in a colour of an imitation firearm to make it into a realistic firearm.


AGE RESTRICTIONS WHEN BUYING AN AIRSOFT BB GUN

The minimum age you can purchase an Airsoft BB Gun is 18 years.


AGE RESTRICTIONS WHEN BUYING BB PELLETS AND ACCESSORIES

There is no age restriction when buying BB pellets or other accessories. However, items such as GAS CANS, CO2 CAPSULES, SMOKE GRENADES and FLASH BANGS may have an 18 years restriction applied.


MINIMUM AGE YOU CAN OWN OR FIRE AN AIRSOFT BB GUNS

There is no age restriction to own or to operate an Airsoft BB Gun. It is within the law for a person that is 18 years or over to purchase a two-tone (non-black) Airsoft BB Gun and gift it to a person that is under the age of 18 years of age to own and operate. So, a parent can buy a two-tone airsoft gun and give it to their child to use or keep regardless of their age. We recommend that an adult should supervise persons under the age of 14 years.


BUYING A TWO-TONE AIRSOFT BB GUN (BRIGHT ORANGE, GREEN, BLUE OR CLEAR)

Anyone 18 years of age or over may buy an Airsoft BB Gun without any background checks. If you are buying online, you will be required to tick a box to confirm that you are 18 years of age or over. If you are buying from our online shop and the payment method is in a different name, then we may ask for proof of ID for age confirmation.


ORDERING AND PAYING

Main ways to order and pay:

– Paypal


We accept USB & GBP Sterling, if you pay with an alternative currency account and your payment is accepted we do NOT accept responsibility for any currency conversion differences. This includes but is not limited to; purchasing, delivery costs and refunds.


DESPATCHING ORDERS

From receipt of order, we aim to dispatch your order the next WORKING day. If you order on a weekend or on a bank holiday your order will be despatched on the next WORKING day.


DELIVERY

The delivery should be calculated on the delivery service selected at checkout from the day we dispatched your order. Please do not include weekends or bank holidays when calculating the delivery time. 


If you order by 1pm, in stock items will be dispatched the same day. ie. Order by 1pm on Tuesday, delivery to you on Thursday. Order after 1pm on Tuesday, delivery more likely to be Friday. Actual deliver times are out of our control.


Please allow up to 3 working days from the day of expected delivery before contacting us. 


MISSING OR INCORRECT ITEMS

If an item is missing from your order, please contact us and let us know exactly what is missing or wrong with your order. Please remember to include your order number within your message as this will help us speed up the search for your order details.



CANCELLATION OF ORDER

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund on new items if you request one within 14 days after delivery of the goods. The item must be returned UNOPENED and UNUSED!


FAULTY PRODUCTS

Any item that is faulty at the point of sale may be returned for replacement or refund:


– WITHIN 28 DAYS from the original date of delivery for REPAIR or REPLACEMENT

– AFTER 28 DAYS but WITHIN 6 MONTHS from the original date of delivery for REPAIR under warranty

– AFTER 6 MONTHS all REPAIRS are chargeable to the customer


Faulty products must have the original receipt and be returned complete with all components and in the original packaging. All products are carefully inspected and items that are considered wear and tear will not be accepted as a manufacturing fault.


VOID WARRANTY on all guns that have the following:


– Opened or tampered with items – Incorrect oil or lubricants used

– Non Airsoft GAS or CO2 used

– Low quality or re-used BB pellets used in gun or magazine

– Modified or painted guns or accessories

– Badly maintained gun including dirt on outer gun or within internal parts

– Incorrect battery or non-compatible charger

– Overcharging of battery or power surge to charger

– Damage caused by impact including dropping or hit from BB pellet

– Magazine broken spring due to over winding


GAS MAGAZINES may not operate correctly in cold weather or when during continuous firing. Most GAS Airsoft BB guns are recommended for use in temperatures above 15C. If your GAS gun is not operating correctly, we recommend that you warm both the gun and magazine by placing near a heat source. It is worth trying different gas makes to see which one works best for your gun. You can also try a repair gas for leaking mag seals. This issue is not covered under our warranty and most modern GAS pistols are designed to work in most weather conditions.

Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.



CONTACT US

The best way to contact us is via the contact page on the website.

You can also give us a call on +86 18102246005.

You can also email us at support@yotogear.com 


Postal Address: 


U-209 2/F Guangzhou Wings - Airport Cultural Town


COMPETITIONS AND GIVEAWAYS

From time to time we may run a free prize give away or free to enter the competition. The start and end date will be clearly marked on the marketing material together with instructions of how to enter. By entering you are agreeing to the information within the marketing material and grant permission for us to publish your name and area you are from as the winner, both online and in print. Personal information will never be shared with any outside agencies and we will work within the data protection act and GDPR.


PROMOTIONAL CODES

We use promotional codes for both online marketing and store credit. Promotional codes can end at any time without prior notice. Codes issued to individuals for discount or store credit will have a maximum of one year before expiring.


DISCLAIMER

Although the information and recommendations on this website are presented in good faith and believed to be correct, we make no representations or warranties as to the accuracy of the information. Information is supplied upon the condition that the persons will make their own determination as to its suitability for their purposes prior to use. In no event will we be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. We do not warrant the accuracy on this website and has no liability for any errors or omissions in the materials.


STOCK AVAILABILITY

If the website stock level shows as zero availability and you continue to place the order, please be aware that the system will allow the order to be processed. When an out of stock item is ordered, it will be despatched as soon as it becomes available and we will keep you informed of stock arrival dates.


SAFETY

No gun should be carried in a public place unless in transit when it should be unloaded and placed in a bag. Guns must NOT be concealed on one’s person, pointed or fired at another human or animal. Safety glasses and other protective clothing should always be worn when operating or viewing the firing of an Airsoft BB gun.


FPS RESTRICTIONS

Please note: each skirmish site will have different FPS limits on their games. Please consult your intended game site on permissible limits. 


ORDERING AND DELIVERY TO OUTSIDE THE UK

We do not deliver outside the UK and any orders placed for delivery outside the UK will be cancelled and refunded.

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